UPDATE: I have changed my review to five stars after speaking with the owner. Shortly after I posted my initial review the owner reached out to me about what had happened. He kindly offered to do the diagnostic on my truck for free, and came to my house to pick up the truck so that I would not need to go out of my way on a busy day. He fixed what he could and delivered the truck back to me. He waived all the fees and spoke to me at length about what had happened. He was incredibly positive and gave me some resources for other automotive shops that may be better suited to deal with a truck of this age. I appreciate his candor, quick response, and general good vibe. THANK YOU! They get two stars because the first time I used them I had a good experience. I recently brought my truck into the shop because it had broken down unexpectedly. When I went to drop the vehicle off I stated that the car had broken down. I was unsure of what the issue was and that at the least it certainly needed a tune up. This was on a Wednesday. I was told I would be contacted Friday about picking up the vehicle. I was contacted and told the vehicle was ready. I asked if they had found the issue and was told they had cleaned the carburetor and replaced the spark plugs. I picked up the vehicle drove it home. The next morning it broke down on me with the exact same issue I had brought it in for. I left a voicemail about this knowing they would not be open until Monday. Monday morning I was not called back from my voicemail so i called them. I was told because I had not used the word “diagnostic” when I dropped the car off that they had only done a tune up. Apparently they will not search for an issue unless you use this language. I was told that the fault rested with me because I had not asked for a “diagnostic test”. When I dropped the vehicle off I described in detail the issue I was having. Suggested what a I thought it might be, but apparently dug my own grave by saying it needed a tune up. The receptionist was little to no help and was unapologetic about the miscommunication. I will not be using a mechanic that needs me to use coded language and doesn’t listen to what the customer is communicating. I am not a mechanic and by saying I don’t know what’s wrong is admitting I need help. Very frustrating experience.
Thanks for the review I was able to reach out to you I picked up your truck at your house brought it back to you and did everything in hopes you have a different opinion of us thanks for the opportunity to make things right 😉
- NOLA Automotive Repairs Inc