I was looking forward to bringing my car here as I had read many of the positive reviews - however, when I called to ask how long a tire alignment typically takes - a service advertised on their website - I was told they don't do tire alignments. When I mentioned the service being on their website, I was told they were too busy and had too many people requesting wheel alignments. I found it very strange that I was told explicitly that they don't provide a service that they clearly do without any suggestion to call back in a month, schedule an appointment far in advance, try getting there when the shop opens, or any other recommendation. I did not feel valued as a potential customer, and though I was hoping to have some other repairs done for my vehicle as well, my poor phone interaction left a bad taste in my mouth and I will be looking elsewhere for a reliable mechanic.
We apologize for not being able to do your alignment. Our facility is under construction for a remodel and for the last couple of weeks our front bay doors have not been open and one of the doors is for the alignment rack. Sorry for the inconvenience and we hope you understand.
- NOLA Automotive Repairs Inc