New Orleans Auto Repair

Hurricane Ida hit us all badly, and shut down many services, some of which have still not been able to return. And despite dealing with their own damages, NOLA Automotive Repairs was able to service our Toyota Tacoma the same day we called, and had us road-ready the next day. Many places we called were backed-up several weeks, but NOLA Automotive really came through for us, at a reasonable price. We highly recommend, and plan to use them in the future.

If I could give this place a zero rating, I would. The manager Stacey is extremely unprofessional and rude . I got some work done on my car in June. I noticed around August that my brakes were still not working properly. Recently I went to them to receive a refund for the work and the manager based laughed in my face about the issue. Instead of trying to hear what I had to say and provide a solution, she was extremely rude and condescending. I personally believe that her demeanor towards me was racially motivated. If you want quality work and customer service, DO NOT COME HERE.

Since the owner wants to reply to reviews but not call me back after I gave my number to staff MULTIPLE times, let me address one more thing. Your manager didn't even OFFER to see my car, she was rude and she was condescending. I rarely lose my temper, however, when someone is rude to a paying customer and shutting me down before I have a chance to speak, I will lose my temper like any other person. You manager didn't even let me finish what I was saying before she THREW my receipt at me and told me there was nothing y'all could do. I have a video a mechanic took of my rotors that show they are rusted and worn down. I could easily go back to that mechanic and get a copy of the diagnostic that states the work was done incorrectly. Again, I lost my temper because she was rude and nasty to me before I could even finish. Yes, I wanted a refund. But they could have offered to look at the car before shutting me down. Again, I have reached out to speak to the owner multiple times but I see he would rather speak on the internet than on the phone .Your manager was rude, period. Anybody with common sense would know to at least offer the customer an additional inspection before saying "Well you live in New Orleans, what do you expect"? The professionalism at this business is nonexistent. And FYI, just because you employ POC and take their money, does not mean you respect them as people. As a young woman I have never dealt with such terrible customer service until yesterday. This issue could have been resolved in an amiable and timely manner but YOUR MANAGER decided to be rude about it so I simply matched her energy. Clearly, this owner would rather save face than address the issue at hand. Either way, I would never come here again. And I caution anyone else who comes here because not only will they disrespect you, they will address you concerns on the internet before they even have the decency to give you a call.

Despite the fact that NOLA Automotive Repairs is a long distance from where I live, it's well worth the trip for car repair in New Orleans when I'm hauling in my truck! In addition to my Ford truck, they've taken wonderful care of my previous cars as well!

Frontdesk informed me that the AC will not be serviced in a single day, but that it was most likely fixed the next day. Brake pads and AC were all ready when I came and picked it up.

When I arrived I was taken right away. They did a good job and solved my problem! There is nothing I don't like about this place. It's bad enough when you have problems with your car and it's a relief your car is in great hands.