Note:: This is in response to their response, as i gave only a 2 star with no review. No, I had to leave for a wedding that same day, on a Friday, picked up at the end of the work day for you guys and my car was not drivable after hitting 60 mph on the highway, due to the alignment not being done. And you were closed the next 2 days!!!!!!!!!! You failed to mention a very important matter. I had another shop able to break the nut on the tie rod and give a proper alignment, which I found out I didn't need new tie rods from the other shop I used. They were perfectly fine. But I do thank you for the refund on the alignment. I will not be using you in the future. I only gave a 2 star with no review and was gonna leave it at that, and you came at me with your explanation. . Yikes...... And on top of that... when I asked for the report on the alignment, to make sure everything was in the green zone... your printer was out of paper that day... really sketchy... and I didn't bring it in the NEXT DAY, I was in shreveport for a wedding... and luckily I had friends down here going to the same wedding or else I wouldnt have made it!!!! You returned an undrivable car back to me with the poor communication!! Had i not been educated from my mechanic friends, I could have had a horrible accident. I didnt come back in the next day, as you claim... that there shows me poor business.
You brought your vehicle into our shop, wanting us to replace your two front struts with the two new ones that you had purchased elsewhere. You also wanted us to do an alignment afterwards. One of our technicians installed those front struts and attempted to do the alignment, but did not complete it. The tech did not communicate that to me, your service writer. I did not find out until after you paid and picked up your vehicle. You came back the next day and I refunded you for the alignment, and gave you an estimate for what repairs were needed in order for the alignment to be done. I am sincerely sorry that this happened, but I did try to remedy the situation by giving you your money back for the alignment. I also gave you a free diagnosis as to what suspension repairs your vehicle needed. Please call 504-299-9800 and we can discuss any other issues that you have concerning this repair.
- NOLA Automotive Repairs Inc